Measure, Learn and Change
We have found that the three most important words in a change agent’s vocabulary are: measure, learn and change. This is because no one ever changes their habits, behavior or procedures, just for change sake. We all need proof, education and positive outcomes before making any small or big changes in the way we do business.
It all starts with measurement! Following a conversion to a new custom pack company if, you can show your operating room director, through value analysis analytics that the cost per procedure of her custom packs are going up – not down — you now will have proof that something has gone askew, not based on conjecture or gut fee – but measurement.
Then you need to learn why! Together with your operating room director, you will need to investigate what has changed that has caused the cost of your custom packs to increase. Are the new components too expensive? Are new products being wasted or thrown out? Or, there could be 10 or 12 other reasons this could be happening.
That’s how change comes about! Once you find the reason (there is always a cause and effect for variation) for this anomaly, you now will have a partner for change (your OR director) who has seen with her own eyes why her custom pack cost is on the rise. This will bring about positive outcomes (lower cost) for her once the changes have been implemented.
Change can be hard or easy, I personally prefer the easy way of measuring, learning and then change comes about naturally without any strain, blame or temper tantrums.
Filed Under: Change Management • savingsblog
